Unable to install July 2011 release

[Captell]

Hi there,
I just downloaded the July 28 2011 release and it wont install, it throws the following error.

installfail.png (1.8 KiB) Viewed 10790 times

I tried uninstalling all existing versions, rebooted and tried again but still getting the same error.

I'm trying to install the vs2003 version on a Windows XP virtual machine.

[Sandra]

Hello Adrian,

I can install correctly here, last release of July 28 2011 for VS2003 in machine with Windows XP SP3. Could you please, explain exactly when appears your problem?

Thanks,

[Captell]

okHi Sandra,
Thanks for the quick response, I think what happened is that I installed it succesfully first time, then I had to uninstall because I'd left older versions installed and wanted to clean everything up. I then tried the install of the new version again and this is when the error occured.

The error appears after the license information screen.

I think I've figured it out. The uninstall did not remove the folder (C:\Program Files\Steema Software\Steema TeeChart for .NET 2011 4.1.2011.07280), with the folder in place the installation fails. I removed the folder and retried the install and it got past the point of the previous failure. It is now throwing the following warning, but looks like it has installed the main components.

tchart03-08-2011 07-10-52.PNG (28.13 KiB) Viewed 10775 times

Cheers..

[Sandra]

Hello Captell

It is a known problem for us and It is already in wish-list with number (TF02015643) and thanks for your information we consider this information to solve the problem.

Thanks,