nov 3rd release problems

richheim · Post by **richheim** » Tue Nov 04, 2008 2:55 pm

Hi guys,

I've downloaded the executable install of your Nov. 3rd release and I'm experiencing major problems! It appears now that NONE of my "ClickSeries" events are being fired. As a matter of fact - even click background was doing nothing. I couldn't even test the modaldialogExtender fix - since that is predicated on a bar chart series click and THAT series click doesn't work.
I backed out this release and re-installed your prior release which put me back to where I was, i.e., series clicks work - modaldialogExtender doesn't.

HELP!!

thanks,
Rich

Narcís · Post by **Narcís** » Tue Nov 04, 2008 3:38 pm

Hi Rich,

I'm not able to reproduce the issue here using a simple WebForms application but I guess you are using AJAX, aren't you? Could you please send us a simple example project we can run "as-is" to reproduce the problem here?

You can either post your files at news://www.steema.net/steema.public.attachments newsgroup or at our upload page.

Thanks in advance.

richheim · Post by **richheim** » Tue Nov 04, 2008 4:37 pm

I've uploaded a file - from_steema.zip.

I am using ASP.NET AJAX, ASp.NET AJAX Toolkit ver 1.0, with VS 2005, .NET 2.0, and IE 6.0

Thanks,
Rich

Narcís · Post by **Narcís** » Wed Nov 05, 2008 9:55 am

Hi Rich,

Sorry but I can't find your project. Have you posted it at the upload page? Have you used your forums profile e-mail address or any other e-mail address you used in the past?

Thanks in advance.

richheim · Post by **richheim** » Wed Nov 05, 2008 3:16 pm

I sent the file to http://www.steema.net/upload
Got this message back
"Received from_steema.zip Content Type application/x-zip-compressed Length 1774280"

Post by **Marc** » Thu Nov 06, 2008 12:27 pm

Hello Rich,

Just checking we understood properly. In tests here on your test project TeeChart responds correctly to clicks on the UpdatePanel housed Chart in ZoomUpdatePanel.aspx. The clicks correctly return Series or Background click events according to where the click takes place. Clicks do not respond on the resulting drilldown Panel as Narcís observed in initial tests. That DrilldownPanel though, appears to have its own Mousehandler, ie. will drag the whole panel on mousedown. Is this the same behaviour you observe in tests there? If so, please could you clarify in what respect behaviour differs to that which you have observed in previous versions.

With thanks.
Regards,
Marc

richheim · Post by **richheim** » Thu Nov 06, 2008 6:37 pm

>> Is this the same behaviour you observe in tests there?

The behaviour you are describing is what I am experiencing with build 3.5.3225.32184. (this is the version of the TeeChart.dll file on my PC). This is the build prior to Nov 3rd.

When I installed the Nov 3rd release I was having trouble getting ANY series clicks to be noticed - not just the ones in the modalDialog.

This morning I re-installed the Nov 3rd release...and now I'm noticing that the series clicks ARE being picked up in the sample app I sent you but NOT in my main application. The from_steema app I sent you is now working as you describe.

Looks like I need to look at this more on my end. BTW - my app uses bar and voulme charts - not points...if that makes a difference.

Also - are you saying that series clicks won't work in a modal Popups that includes a drag handler?

thanks,
Rich

Post by **Marc** » Fri Nov 07, 2008 9:50 am

Hello Rich,

Is it possible that the WebChart that fails to respond to clicks in your main application has no Zoom or Scroll tool but doesn't have the 'Autopostback' property set as true? That is something that I can think of that may cause the symptoms you see. Autopostback 'true' is not necessary when one of the aforementioned tools is present in the Chart (there's a zoomtool in the test project). If neither is present the property needs to be set to true. That may or may not be the problem you're seeing but we'll give some attention anyway to this area to see whether we can better rationalise the code to make 'Autopostback' superfluous in all cases.

With regard to click sensitivity on a draghandled ModalPopup, we're looking into it.

Regards,
Marc

richheim · Post by **richheim** » Mon Nov 10, 2008 2:54 pm

I'm VERY familiar with the fact that I need to add a zoom tool to get postback when 'AutoPotback' is false. Ran into that one a lot.

Thanks for the feedback though. I realize that I may be pushing things a bit by using the ASP.NET AJAX stuff as much as I am. In particular the modalPopupExtender and the tab control. But these tools are extrememly useful in getting my app to be faster and more responsive to the user AND present the interface that they want.

Another issue I've run into, and this may be a Microsoft thing, often when a modalPopupExtender has too many data points, IE 6 throws up this error
"A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?". If I click NO - things continue just fine...but it's an ugly thing to present to the user. Googling the error has brought me little help. Most say to change settings in IE or even in the registry!! The ASP.NET AJAX TOOLKIT forum was of little help - at least not for .NET 2.0 which it seems to be getting less support. If you guys have any tips that may help me there, I'd a appreciate it!

thanks,
Rich