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License Activation failed during install latest TeeChart 2023
Posted: Thu Jun 15, 2023 8:46 am
by 16495373
Making a manual activation via web it is possible to bypass the problem but, when downloading RadStudio11 package installer, the installation crash because it detects a version mismatch error.
Aborting the installation and reinstalling again, then the installer does not download the package because it has been downloaded before and install it correctly (or it seems like it's correct).
Re: License Activation failed during install latest TeeChart 2023
Posted: Thu Jun 15, 2023 10:00 am
by yeray
Hello,
Smartinez wrote: ↑Thu Jun 15, 2023 8:46 am
when downloading RadStudio11 package installer
I've moved you post to the VCL subforum.
Smartinez wrote: ↑Thu Jun 15, 2023 8:46 am
the installation crash because it detects a version mismatch error
If the error you were getting was about "SSL/TLS secure channel", please read
this explanation.
Re: License Activation failed during install latest TeeChart 2023
Posted: Tue Jun 20, 2023 7:37 pm
by 16492753
Yeray,
Wow, I have spent hours trying to get this to work.
Do you have a solution for those of us who do not have active licenses? I cannot install my prior versions. (Is there someone I can call about reactivating my licenses--I have tried your phone but no one answers, and the email no longer works).
Ed Dressel
Re: License Activation failed during install latest TeeChart 2023
Posted: Wed Jun 21, 2023 6:19 am
by yeray
Hello Ed,
Did you try the
activation form?
Re: License Activation failed during install latest TeeChart 2023
Posted: Wed Jun 21, 2023 3:00 pm
by 16492753
Thank you. I didn't know that existed. (I tried to email, call, and I even posted in a Facebook newsgroup page. There are others with this frustration).
Is there an email I can use to discuss renewing with someone?
Re: License Activation failed during install latest TeeChart 2023
Posted: Fri Jun 23, 2023 6:29 am
by yeray
Hello,
I understand that frustration. We discussed about possibilities to solve the situation but it turns out that the maintainer of the server did a OS upgrade which doesn't support old SSL/TLS version for security reasons.
Since we found this the day after publishing a TeeChart VCL release, we decided to rebuild those installers with the updated activation utility and make the activation form page more visible.
I'm afraid we can't rebuild the older installers. And moving to a server without that update would expose us to a security risk.
Our apologies.
Finally note, the activation page is also mentioned in the installer, when the connection fails and you choose "manual registration":
- steema_manual_registration.png (10.73 KiB) Viewed 20100 times
https://www.steema.com/linkIn/Activation
Re: License Activation failed during install latest TeeChart 2023
Posted: Mon Jul 17, 2023 6:26 pm
by yeray
Test Always #? wrote: ↑Wed Jun 21, 2023 3:00 pm
Is there an email I can use to discuss renewing with someone?
Sorry I forgot to reply this. You can write to "sales at steema dot com".